Return & Exchange Policy

At Vitushi, we carefully check and pack every saree before dispatch. We want every order to reach you safely and in perfect condition. If you receive a saree with a genuine manufacturing defect or damage during transit, we are happy to assist you with an exchange, subject to the terms below.

1. When Is an Exchange Applicable?

An exchange may be requested only when:

• The saree is received damaged or has a genuine manufacturing defect.

• The issue is reported within 24 hours of delivery.

• A clear, continuous unboxing video is available, showing the parcel being opened from its original sealed condition.

• The saree is unused, unworn, unwashed and unaltered.

• Original tags, packaging and other accompanying materials are retained.

All exchange requests are subject to review and approval by the Vitushi team.

2. Unboxing Video Requirement

For protection of both our customers and our business, a continuous unboxing video is mandatory for damage or defect claims.

The video should clearly show:

• The sealed parcel before opening

• The opening of the package

• The saree and its condition immediately after opening

• The reported damage or defect, if visible

Claims submitted without a valid unboxing video may not be eligible for an exchange.

3. Non-Returnable & Non-Exchangeable Cases

We currently do not accept returns or exchanges for:

• Change of mind

• Personal preference

• Colour preference

• Differences caused by lighting, photography or individual screen settings

• Minor variations in colour, weave, texture or finish that are characteristic of sarees

• Sarees that have been worn, washed, altered, stitched or otherwise used

• Damage caused after delivery due to handling or use

• Issues reported after 24 hours of delivery

4. How to Request an Exchange

If you receive a damaged or defective saree, please contact us within 24 hours of delivery.

Send an email to:

📧 shop.vitushi@gmail.com

Please include:

1. Order number

2. Clear photographs of the issue

3. Complete unboxing video

4. A brief description of the damage or defect

Our team will review the information and get back to you regarding the next steps.

5. Exchange Approval

Once your request has been reviewed and approved, we will provide you with instructions regarding the exchange.

Please do not send the saree back before receiving confirmation from our team. Any product returned without prior approval may not be accepted.

6. Saree Colour & Product Variations

Sarees may have slight variations in colour, texture, weave or finish due to the nature of the fabric, craftsmanship, photography, lighting and differences between individual screens.

Such variations are considered normal and are not treated as manufacturing defects.

7. Our Commitment

At Vitushi, every order is important to us. As a growing family-run brand, we personally care about the quality of every saree that reaches you. We are committed to providing carefully selected products, secure packaging and responsive customer service, and we will make every reasonable effort to resolve genuine issues fairly.

For any questions regarding our Return & Exchange Policy, please contact us at:
shop.vitushi@gmail.com

By placing an order with Vitushi, you acknowledge and agree to the terms of this Return & Exchange Policy.